Last updated: September 30, 2026
Every Sumbu Apparel item is printed or made to order just for you. Because nothing is pre-made or held in stock, we can’t accept returns or exchanges for change of mind or wrong size. Please check the size chart on each product page before ordering.
Damaged, defective or wrong items
If your order arrives damaged, misprinted, defective, or isn’t what you ordered, we’ll send a free replacement or give you a full refund — your choice.
- Contact us within 30 days of delivery at ikedaniel@sumbuapparel.com.
- Include your order number and a clear photo of the problem (and of the shipping label if the package was damaged).
- You don’t need to send the item back unless we ask.
Lost or undelivered packages
If tracking shows no movement for 14 days, or your package is marked delivered but hasn’t arrived, email us within 30 days of the expected delivery date and we’ll work with the carrier to resolve it. If the package was returned to us because of an incorrect address entered at checkout, we can reship it for the cost of shipping.
Order changes and cancellations
Orders go into production quickly. Email us within 12 hours of placing your order to change or cancel it. After production starts, we can’t cancel or change the order.
Refunds
Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.
Contact
Questions? Email ikedaniel@sumbuapparel.com — we reply within 1–2 business days.